exchanges & store credit
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exchanges & store credit

  
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*** Please review the Return & Exchange Policy before you submit your request! ***


Please follow the following guidelines for requesting a Return Authorization from Boardparadise:

  1. Ensure all items that you are returning comply with our Return & Exchange Policy. If you are unsure whether your item qualifies for a return or exchange, please contact Customer Service.
  2. Complete the Request Return Authorization Form on our web site.
  3. Print the Return Authorization Form and include it in the box with the merchandise you are returning.
  4. Please write the RA# on the outside of the box.
  5. Returning because of an error made by Boardparadise:
    1. Boardparadise will issue a UPS Return Label at our expense. The label will be delivered via email from UPS.
    2. Once you receive the label and pack the box, please drop the box at any UPS Drop Off Location or UPS Store Location.
  6. Returning for store credit or exchange:
    1. Boardparadise can issue you a UPS Return Label that will help simplify the process of returning the package to us. However, we must charge you for the return shipping. This is offered as a convienience for our customers, but it NOT a free service. You will be charged our cost to ship the item from your location to us....we will not markup the cost...you pay published UPS rates.
    2. If you are exchanging the items, you will also need to pay for any shipping costs incurred with shipping the exchanged merchandise to you.
    3. Once you receive the label and pack the box, please drop the box at any UPS Drop Off Location or UPS Store Location.

NOTICE: If you choose to receive store credit, for any reason, you cannot request a refund for that store credit. As always, NO REFUNDS.

UPS Return Labels will be sent to the email address on record with the order and will come from UPS, so please add pckinfo@ups.com to your address book so that the email does not get blocked by SPAM and Junk Email Filters.

Order Number
Email Address
 

By clicking submit below, you are agreeing to the terms below, and that your credit card can be charged if you choose an exchange item worth more than the original item you ordered.





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